Mobile devices such as cell phones and tablets can hold a wealth of information. Depending on the make and model of the device, information can be extracted such as text (SMS) messages, pictures and videos, call logs, e-mails, contacts, and more.
It may even be possible to recover deleted information, even if the device has been deactivated from service. There is no guarantee that the items you would like recovered are still available on the device. Factors that can affect recovery include: the phone’s make/model, the length of time that has passed since the relevant items were deleted, the number of new items that have been stored on the phone since the relevant items were deleted, or whether the phone has been reset or restored.
Our recovery process involves several steps. In order to attempt recovery, we will need the device for approximately one to two business days. We will evaluate your device to determine if we can access the area of the phone where the requested items are stored. If we determine this area is accessible, then move on to the chosen service level below:
Level 1
This allows for a basic recovery from supported Feature Phones and the Apple iPhone, Google Android, BlackBerry Smartphones and select Windows OS Phones. using automated techniques.
Level 2
This allows for an advanced recovery from supported Feature Phones and the Apple iPhone,Google Android, BlackBerry Smartphones and select Windows OS Phones. We combine the efforts of our basic recovery (Level 1) and additional automated and manual recovery techniques. This will potentially recover additional deleted items not recovered during the basic recovery (Level 1).
Level 3
This allows for a more advanced recovery from the Apple iPhone, Google Android, BlackBerrySmartphones and select Windows OS Phones. We combine the efforts of our basic and advanced recovery (Level 2), but also add additional automated and manual recovery techniques specific to these devices. This will potentially recover additional deleted items not recovered during the basic or advanced recovery (Level 2).
Call or e-mail us with your specific device information so that we can determine what our recovery capabilities are for your specific make and model.
