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Surface Pro Shutting Down Without Warning

July 10, 2017

You're probably pretty ticked off by now if you purchased a new Microsoft Surface Pro and it keeps shutting down unexpectedly. Apparently, you are not alone. Computerworld reported that the Surface Pro 2017 (the one that doesn't have a model number) shuts down without warning. The current recommendation is to return the device for a newer model. Microsoft Answers Forum moderator, MVP, and long-standing Surface guru Barb Bowman said:

"Based on the fact that it has historically taken Microsoft months and months to identify issues and come out with a fix and since these devices are still eligible for return for full refund, you may want to consider returning for a full refund and repurchasing. If you do that, you get another 30 days of being able to return and repurchase, etc. The reason I say this is that 6 months down the road, Microsoft will exchange for a refurb if they determine it is a hardware issue and the quality of the refurbs has not been consistent."

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