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Sharon Nelson Quoted in Virginia Lawyers Weekly
May 16, 2019
‘Stuck on the status quo’: The future is here, but small firm lawyers too busy to change
By Peter Vieth
Excerpt: Nelson noted a disconnect: Most small firm lawyers said client satisfaction was a key measure of success, but “barely 40 percent actually track that metric.”
“This does not surprise me,” Nelson wrote in a March 26 post. Lawyers rarely track anything other than billing, she said. “They are not even good about tracking where their clients are coming from.”
Heath recommended the VSB’s annual Tech Show. If lawyers lack rudimentary technological knowledge, they don’t even know what questions to ask of experts, he said.
“We have to have a working understanding of the technology so we know how to interact with the professionals,” Heath said. “Lawyers need to be comfortable with the fact that lawyers need to be lifelong learners,” he added.
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