If you look at the “Hot Buttons” column in the January/February 2018 issue of the ABA’s Law Practice magazine, you will find the article “IT Managed Service Providers – Nearly an Imperative” written by Sensei’s Sharon Nelson and John Simek. Law Practice magazine is a bi-monthly publication of the American Bar Association’s Law Practice Division.
Excerpt: For more than 20 years, the authors have been providing IT services to law firms. Ah the good old days, when life was simpler. Here’s how IT once worked. We would get hired, generally to install and configure computers, servers, etc. Once our initial work was done, do you know what we would do? We would wait for the phone to ring. Perhaps something wasn’t working or perhaps the client needed training. Now and again, they would get upgraded hardware or software. Most clients would have us do updates on a regular basis – in those more primitive times, perhaps monthly. Most IT work was called “break/fix” – if something didn’t work, we fixed it. And there were of course occasional projects . . .
Fast forward to today, when almost all businesses, including law firms and other legal entities, are turning to managed service providers.