Recently, Sensei’s Sharon Nelson and John Simek were featured in “Must-Have Technology for Better Client Service” by Joan Feldman with Attorney at Work. BlawgWorld named this article their “Pick of the Week.” BlawgWorld is a newsletter that provides the most comprehensive coverage of both legal technology and mainstream technology of interest to the legal profession (e.g., legal software, monitors, smartphones, scanners, the iPad, and more).
Excerpt: The lack of basic technology where it’s expected can be extremely frustrating. But forcing technology on clients without a human touch can backfire, too. We asked law practice technology pros Heidi Alexander, Tom Lambotte, Sharon Nelson and John Simek, Nora Regis, Reid Trautz, Courtney Troutman and Emily Worley about the technology lawyers absolutely should use to improve client service — and their best tip for keeping it human.