“Technology: Clip & Save: How to Use Zoom Securely” by Sensei’s Sharon Nelson and John Simek is featured in the May edition of the Wisconsin State Bar.
Excerpt: Physical distancing and stay-at-home orders have resulted in many meetings being held by computer or phone. Zoom is a good video conferencing solution for lawyers as long as they learn how to use it properly.
The coronavirus pandemic has forced a lot of lawyers to use video conferencing to “meet” with coworkers and clients. One of the most popular video conferencing platforms is Zoom. There are others, but we see Zoom as the choice of many lawyers, especially those in solo and small firms. While we can’t cover all the options and settings for Zoom, we’ll try to give our advice on the best ways to use and secure Zoom for your firm.
The growth in Zoom usage has exploded. As of the end of December 2019, there were approximately 10 million free and paid daily meeting participants. In contrast, that number has increased to more than 200 million free and paid daily meeting participants in March 2020. The boom in usage has squarely put the crosshairs on Zoom. Multiple security and privacy issues have been discovered and exposed by security researchers and journalists. Some of the publicity was accurate, and some of the media statements were wrong or overblown.
On April 1, 2020, Zoom CEO Eric Yuan announced there would be a feature freeze for the next 90 days while resources are concentrated on fixing the “biggest trust, safety, and privacy issues.” As a result, we’ve updated our recommendations regarding Zoom, given that the company is currently in damage-control mode fixing some issues. Make no mistake about it, though: Clients and lawyers love Zoom. As Zoom has fixed more and more security defects, we believe it is a good video conferencing solution for lawyers as long as they learn how to use it properly.