Company News

Sensei Pens Column For Above The Law

August 13, 2024

Above the Law  recently featured the Sensei article entitled ” Why Law Firms Hate – and Leave – Their Managed Service Providers” by Sharon Nelson, John Simek and Michael Maschke.

Excerpt:

MSPs in the Crosshairs

It is not uncommon for the words “Managed Service Provider” to evoke a groan. We’ll delve into the reasons why, but let’s start with a recent story that made us take note of how distressed clients can be with their MSPs.

Recently, we were called by a law firm to inquire about our MSP services. The conversation was pleasant and we offered to send over a contract, but first (and most unusually) they wanted to visit our office. They wanted to see that we had an actual physical office (apparently the former provider did not) and that there were a reasonable number of people in the office to answer the phones. They were very concerned about response times, because their previous MSP was erratic when it came to responding to requests for help. They also wanted to ensure that we weren’t outsourcing the work to people not onsite – or worse, abroad. It was fairly apparent that the practice of a virtual workforce didn’t sit well with these folks.

Read the entire article here.