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by John W. Simek, Vice President of Sensei Enterprises, Inc.

When Yelp is Not Your Friend: Negative Reviews of Law Firms

July 16, 2014

My last post discussed using technology to differentiate you from your competition. As I mentioned, consumers are using rating services such as Yelp to shop for services, including lawyers. Obviously, you need to do a good job in order to get a favorable review. But what if someone is ticked off and slams you with a bad Yelp review? The ABA Journal has a story about just that. A Texas law firm has sued an ex-client over a negative review. Be sure to read the PDF, where the actual Yelp post is included. It doesn’t help your reputation when your client states that his lawyer’s “incompetence came out.”

Ouch.

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