Excerpt: People are inherently lazy. After all, why do something today that you can put off until tomorrow? Users hate to do anything that would slow down their access to their computer or data. That means they would much rather just sit at a keyboard and start to surf the Internet instead of entering logon credentials and then entering a second factor. How many times have you been tired of the constant password changes only to resort to using one you know you’ll remember and have previously used? Didn’t feel like creating a new account so passed on that online purchase? You are not alone.
A recent study from the National Institute of Technology (NIST) found that the majority of typical computer users experience security fatigue, which leads to risky computing behavior at work and in their personal lives. Security fatigue is defined as a reluctance or weariness to deal with computer security. So what does this mean for law firms? A balanced approach is the way to go. If you make things too difficult for the users, they will find ways around the security measures.